Vicibox V2.0 Features Features Features
Interactive Reporting, WebRTC-based Web Phone, Predictive Dialing, AMD Detection, Human Detection, and a multitude of other features are available to enhance your experience with our platform.
Dialer Features
- Vicibox V2.0 New Web Interface for Admin/Agent
- Realtime Dashboard
- Interactive reporting to have an eagle eye view for all campaigns and agents.
- Inbound, Outbound and Blended call handling
- Skills-based routing with agent ranking.
- Outbound agent-controlled, broadcast and predictive dialing
- Integrated call recording
- Three-Way calling within the agent screen
- Agent Scripting with customer data
- Scheduled Callbacks: Agent-Only and Anyone
- External CRM Integrations
- Ability to have agents work from almost any internet connected computer..
- Web-configurable IVRs and Voicemail boxes
- Outbound CallerID Groups: per-State, per-Area code, Round-robin and Auto-rotate
- Custom Data Field Forms with Switchable Forms
- Zoiper Web phone and our WebRTC phone are both included.
- Virtually limitless campaigns, lists, IVRs, inbound queues, DIDs, phone accounts, voicemail boxes, and user accounts
- Inbound Post-Call Customer Surveys
- Inbound Queue Preserve-Place-in-Line
- Inbound Queue Closing Time Features
- Integrated web-based agent phone included, requires no agent setup.
- Immediate or scheduled website callbacks
- Real-time reports with “click-to-listen” to monitor agent phone calls.
- Inbound and Advanced Forecasting Reports
- Full USA, Canada and UK regulatory compliance
- DNC.COM Lead Filtering and Inbound Call Filtering
- 99.9% up-time guarantee*
- Dedicated dialing server hardware.
- Single server guaranteed to handle at least 25 agents at 3:1-line ratio..
- Additional servers can be added to increase agent and call capacity.
- Month-to-month terms, no long-term contracts
- No hidden fees
Why Choose Vicibox Center ?
Our software is the ultimate solution for effortlessly delivering your message to millions of customers.
Per Agent Bandwidth Requirements !
Per Agent Bandwidth Requirements ! Each agent in Vicidial typically requires 87 kilobits for the phone connection and 3 kilobits for the web connection, totaling 90 kilobits. To determine the necessary bandwidth at your location, multiply the number of agents by 90 kilobits (for instance, 20 agents x 90 kilobits equals 1800 kilobits). To convert this to megabits, divide the total by 1024 (e.g., 1800 kilobits divided by 1024 equals approximately 1.757 megabits). Compression can be implemented on the agents’ phone connections to reduce bandwidth requirements. However, this may compromise audio quality for both agents and customers.
Why use our press 1 dialer as your automated dialer ?
The Press 1 Dialer simplifies your outreach process by automating contact with thousands of leads, significantly saving time and reducing costs. It boosts efficiency, supports lead generation, aids in debt collection, checks for duplicate numbers, integrates seamlessly with VoIP carriers, and offers a wide range of additional benefits.
Convert your leads into potentials customers .
Boost your sales by over 200% with our Press 1 automated dialer software. By automating dialing, agents can focus more on engaging with live prospects, leading to increased sales and higher revenue.